Too many ineffective websites are leaving me with a choice you don’t want your customers to have to make: I can either jump through hoops to share content or engage with with you, or I can simply click away. Abandon ship.
If you want your targeted customers to stay engaged and come back again, here are some excellent strategies from my friend Shane Fell at Top Floor Technologies:
1. Lead with a clear message
Web users scan content before they commit to a deeper site visit, and they leave in under eight seconds if they have not connected in a meaningful way. It’s critical that site visitors instantly validate that your company offers the products/services they are seeking. Look at the lead statement on your home page. If you were to ask someone less familiar with your business to read the statement, would it give them a clear indication of what your company offers?
2. Provide simple, intuitive navigation
Look at your Website’s navigation and ask, “If I were one of our target customers, would I immediately know where to click to find important information on my site?” Use clearly-labeled navigation links that are understandable and relevant to your site users. Then, apply this navigation in a consistent manner throughout your Website.
3. Offer compelling calls to action
From each page of your Website, visitors should be able to answer the question “what now?” Once they read about your products, services, or capabilities; they should be presented with prominent on-page calls to action throughout your Website, such as:
- Request a Quote
- Ask an Expert
- Download a White Paper
- Read a Case Study
- Find a Dealer
- Sign up for our Newsletter
- Watch a Video
- Become a Fan
4. Maximize your reach on search engines
It’s critical to leverage the power of search engines like Google to connect with customers. Research how your target markets search online for the products/services you offer. Use these words within the content of your Website, particularly in page titles and headings. Also, look for opportunities to acquire links to your Website from other sites. Consider taking a class to learn more about search engine optimization (SEO), or engage with a professional SEO firm to help you maximize your results.
5. Measure your results
Using Web tracking tools, you can evaluate the success of your Website and identify areas for improvement. Google Analytics is a powerful, free tracking tool that provides detailed reports on your site traffic sources, keywords, conversion actions, and more. Look beyond the quantity of traffic and focus on the quality of visits. How many visitors are spending time on your site and taking meaningful actions (completing a contact form, requesting a quote, placing an order, downloading information, signing up for a newsletter, etc.)?
What tips can you add to the list?